100% PASS MICROSOFT - MB-230 - THE BEST FORMAL MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT TEST

100% Pass Microsoft - MB-230 - The Best Formal Microsoft Dynamics 365 Customer Service Functional Consultant Test

100% Pass Microsoft - MB-230 - The Best Formal Microsoft Dynamics 365 Customer Service Functional Consultant Test

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Microsoft MB-230 certification exam is designed specifically for individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 is a suite of enterprise resource planning (ERP) and customer relationship management (CRM) software applications that help businesses manage their operations more efficiently. The MB-230 exam is intended to test the knowledge, skills, and abilities of individuals in areas such as customer engagement, case management, service level agreements, and queue management.

Microsoft MB-230 Exam is ideal for professionals who have experience in customer service management and want to enhance their skills in Microsoft Dynamics 365. It is also suitable for individuals who are new to customer service management but have a technical background and want to learn Microsoft Dynamics 365. MB-230 exam is available in English, Japanese, Korean, and Simplified Chinese, and the candidate can take it online or at a testing center.

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The MB-230 Certification Exam is intended for functional consultants who work with customers to understand their business processes and requirements and translate them into customer service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is ideal for those who have experience implementing and configuring solutions for customer service organizations. Candidates for this certification must have a thorough knowledge of the Dynamics 365 platform and its customer service applications.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q276-Q281):

NEW QUESTION # 276
You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)

You must modify the business process flow to include the check-email step at the beginning of the research stage.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/power-automate/create-business-process-flow?context=/dynamics365/context/s


NEW QUESTION # 277
You are customizing a Dynamics 365 for Customer Service implementation.
The call center manager requires a visual representation that includes the number of resolved cases by month for each call center agent. The chart must be visible to all users within the service area.
You need to create the chart.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 278
You are a Dynamics 365 for Customer Service administrator.
Your company provides standard support contracts for 20 hours of email support. Phone is offered as a premium service in allotments of 10 incidents.
You need to set up an entitlement template for the standard support.
What should you configure?

  • A. Set the value of the Total terms field for an entitlement to 20.
    Set the entitlement channel option to Email. Set the value of the Total terms field to 0.
    Add the Phone option.
    Set the value of the Total Terms field to 10.
  • B. Set the value of the Total terms field for an entitlement to 20.
    Set the entitlement channel option to Email. Set the value of the Total terms field to 20.
  • C. Set the value of the Total terms field for an entitlement to 20.
    Set the entitlement channel option to Email.
    Set the value of the Total terms field to 10.
    Add the Phone option. Set the value of the Total Terms field to 10.
  • D. Set the value of the Total terms field for an entitlement to 20.
    Set the entitlement channel option to Phone.
    Set the value of the Total terms value to 20.

Answer: C


NEW QUESTION # 279
You need to configure the options for the schedule.
Which options should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling


NEW QUESTION # 280
You are a help desk support representative using Dynamics 365 Customer Service Hub case management with limited permissions.
You need to create a personal chart that meets the following requirements:
* Show the number of open cases assigned to you for each customer.
* Ensure that specific team members can view the chart and view any changes as you update the chart.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Countall
COUNT (Azure Stream Analytics) returns the number of items in a group. COUNT always returns a bigint data type value.
Syntax:
-- Aggregate Function Syntax
COUNT ( { [ [ALL | DISTINCT] expression ] | * } )
Arguments:
ALL - Applies the aggregate function to all values. ALL is the default.
Box 2: Share the personal chart and add the user giving each one read permission Reference:
https://docs.microsoft.com/en-us/stream-analytics-query/count-azure-stream-analytics


NEW QUESTION # 281
......

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